1. Information We Collect

Personal Information:

When you use our website or make a purchase, we may collect:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment providers)
• Order history and purchase details

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Send marketing communications (with your consent)
• Prevent fraud and enhance security

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

3. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on:

• Consent: You provide consent when creating an account or making a purchase
• Contractual necessity: To fulfill our obligations to deliver products and services
• Legitimate interests: To improve our services and prevent fraud
• Legal obligations: To comply with tax and accounting requirements

4. Information Sharing

We may share your information with:

• Service providers: Payment processors, shipping carriers, and email service providers who help us operate our business
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger, sale, or acquisition

All third-party service providers are required to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through trusted providers
• Regular security assessments
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for marketing purposes
• Withdraw consent: Withdraw consent for processing at any time

To exercise these rights, contact us at hello@ox-go.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

8. Marketing Communications

With your consent, we may send you:

• Promotional emails about new products and special offers
• Updates about OXGO news and events

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years in compliance with South African tax law.

10. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your data in compliance with POPIA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a new "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

• Email: hello@ox-go.com
• Website: ox-go.com

We will respond to all inquiries within 30 days as required by POPIA.