Privacy Policy.

Your privacy matters to us. Here is exactly how we collect, use, and protect your information.

At OXGO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data. By using ox-go.com, you agree to the practices described here. We will never sell your personal information — ever.

Personal information collected when you shop or create an account:

• Name and contact details — email address and phone number
• Shipping and billing addresses
• Payment information — processed securely, never stored by us
• Order history and purchase details

Automatically collected information when you visit our site:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchases and shipping updates
• Provide customer support
• Improve our website and services
• Send marketing communications — only with your consent
• Prevent fraud and enhance security

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

We only share your information with:

• Service providers — payment processors, shipping carriers, and email providers
• Legal authorities — when required by law or to protect our rights
• Business transfers — in the event of a merger, sale, or acquisition

All third-party providers are required to maintain the confidentiality of your information.

We implement industry-standard security measures including encrypted data transmission via SSL/TLS, secure payment processing, and restricted access to personal information. No method of transmission over the internet is 100% secure, but we do everything we can to protect your data.

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal obligations
• Objection — object to processing of your information for marketing purposes
• Withdraw consent — withdraw consent for processing at any time

To exercise any of these rights, email us at hello@ox-go.com. We will respond within 30 days.

We use cookies to remember your preferences, analyse website traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

With your consent we may send you promotional emails about new products, Ox Picks, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal compliance purposes.

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@ox-go.com.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new Last Updated date. Continued use of our site after changes are posted means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your information:

• Email: hello@ox-go.com
• Website: ox-go.com
• We respond to all enquiries within 24 hours

We are committed to protecting your personal information and handling it with care and respect. That is the OXGO standard.