Refund policy

Returns & Refunds

Last Updated: April 2026

30-Day Risk-Free Guarantee

Try it risk-free. If you are not satisfied, contact us within 30 days and we will make it right — simple and stress-free.

Start a Return
Return Window
30 Days
From delivery date
Refund Time
5 – 10 Days
After approval
Damaged Items
Full Refund
No return required

Eligible Returns

  • Damaged or defective — item arrived faulty or broken
  • Incorrect item — wrong product received
  • Not as described — quality differs from listing
  • Change of mind — unused and in original condition
Items must be unused and in original packaging. We do not accept returns on opened personal care or consumable products unless defective.

How Returns Work

1
Contact Us
Email hello@ox-go.com with your order number, reason, and photos if applicable.
2
Get Instructions
We will respond within 24 hours with the next steps.
3
Return Shipment
Securely pack and send using a tracked shipping method.
4
Refund Issued
Once approved, your refund is processed within 5 to 10 business days.

Return Shipping

We cover return costs if:

  • Item is damaged, defective, or incorrect
  • We made a fulfillment error

You cover return costs if:

  • You changed your mind
  • You ordered the wrong item

Damaged or Faulty Items

Contact us within 7 days of delivery with photos. We will offer a replacement or full refund — no need to return the item in most cases.

Exchanges

Need a different item? Contact us and we will arrange an exchange once your return is received.

Refund Timeline

  • Inspection: 2 to 3 business days after return arrives
  • Processing: 5 to 10 business days after approval
  • Bank processing: 3 to 5 additional business days

Need Help?

Email us anytime at hello@ox-go.com. We respond within 24 hours.