Terms of service

Terms of Service

Last Updated: March 2026
By accessing ox-go.com and placing an order, you agree to these Terms of Service. OXGO reserves the right to update these terms at any time — continued use of the site means you accept any changes.

1. About OXGO

OXGO (ox-go.com) is an e-commerce store selling home, kitchen, smart home, outdoor, workspace, pet, and lifestyle products to customers in the United States. Products are sourced and shipped directly from our trusted suppliers.

2. Use of Our Site

You may use our site for lawful purposes only. You agree not to:

  • Use the site in any way that violates local, national, or international law
  • Transmit harmful code, viruses, or malicious software
  • Attempt to gain unauthorised access to our systems
  • Impersonate any person or entity
  • Use automated systems such as bots or scrapers without permission

3. Products & Pricing

We make every effort to display products and prices accurately. Product images are for illustration and may differ slightly. Prices are in USD and subject to change without notice.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order. You will receive a full refund.

4. Orders & Payment

When you place an order you are making an offer to purchase. We reserve the right to accept or decline any order.

  • All prices are in US Dollars (USD)
  • Payment processed securely via PayPal, Visa, Mastercard, and Amex
  • We do not store your payment details
  • Orders are processed within 1 to 2 business days

5. Shipping & Delivery

Once your order ships, tracking is sent to you automatically by email. Full details are in our Shipping Policy. OXGO is not liable for delays caused by carriers, weather, or events outside our control.

6. Returns & Refunds

Contact us within 30 days of receiving your item if you are not happy. Items must be unused and in original packaging. Full details are in our Refund Policy.

  • Contact us before sending anything back
  • Damaged or incorrect items replaced or refunded at no cost to you
  • Refunds processed within 5 to 10 business days of receiving the return

7. Intellectual Property

All content on ox-go.com — including the OXGO name, logo, images, text, and design — is the property of OXGO and may not be copied or used without written permission. "Home That Lasts. Life That Flows." is a trademark of OXGO.

8. User Accounts

You are responsible for maintaining the confidentiality of your account and for all activity under it. Notify us immediately of any unauthorised use at hello@ox-go.com.

9. Limitation of Liability

OXGO shall not be liable for any indirect or consequential damages arising from use of our website or products. Our total liability shall not exceed the amount you paid for the order in question.

10. Privacy

Your use of ox-go.com is governed by our Privacy Policy. By using our site you consent to the collection and use of your information as described in that policy.

11. Governing Law

Any disputes shall be resolved through good-faith negotiation. If unresolved, they shall be submitted to binding arbitration. Please email us at hello@ox-go.com before pursuing any legal action — we will do our best to resolve it.

12. Contact Us

  • Email: hello@ox-go.com
  • Website: ox-go.com
  • We respond to all enquiries within 24 hours

Home That Lasts. Life That Flows. — These terms exist to protect both you and us, so every experience is fair and worth it.