Agreement to Terms

By accessing and using ox-go.com (the "Site"), you accept and agree to be bound by these Terms of Service and our Privacy Policy.

These terms apply to all visitors, users, and customers of the Site.

We reserve the right to:

• Update, change, or replace any part of these Terms at any time
• Post changes on this page with a new "Last Updated" date
• Notify you of significant changes via email or site notice

Your continued use of the Site after changes are posted means you accept those changes.

Use of Our Site

You may use our Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates local, national, or international law
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Impersonate any person or entity
• Harvest or collect information about other users
• Use automated systems (bots, scrapers) without permission

We reserve the right to terminate or suspend your access to the Site immediately, without notice, for any breach of these Terms.

Products & Pricing

We make every effort to display our products and their prices as accurately as possible. However:

• Product images are for illustration purposes and may differ slightly from actual items
• We do not warrant that product descriptions are accurate, complete, or error-free
• Prices are subject to change without notice
• We reserve the right to limit quantities of products offered

Orders & Payment

Placing an Order:

When you place an order, you're making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Limitations on quantities available for purchase

Payment:

• Payment is due at the time of order
• We accept credit cards, debit cards, and other payment methods displayed at checkout
• All prices are in South African Rand (ZAR) unless otherwise stated
• You agree to provide accurate and complete payment information

Order Confirmation:

You'll receive an email confirmation when we accept your order. This confirmation is not a guarantee that we can fulfill your order, but indicates we've received it and are processing it.

Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy.

Risk of Loss:

Once a product is shipped, the risk of loss and title pass to you. We're not responsible for packages lost or stolen after delivery is confirmed.

Delivery Delays:

We're not liable for delays caused by:

• Courier or shipping carrier issues
• Customs clearance delays
• Natural disasters or events beyond our control
• Incorrect or incomplete shipping addresses provided by you

Returns & Refunds

Our return and refund policy is detailed in our Returns & Exchanges Policy.

Summary:

• 30-day return policy for most items
• Items must be unused and in original condition
• Contact us before returning any item
• Refunds processed within 5-7 business days after receiving your return

We reserve the right to refuse returns that don't meet our policy requirements.

Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of OXGO or its content suppliers and is protected by South African and international copyright laws.

You may not:

• Copy, reproduce, or distribute any content from our Site without permission
• Use our trademarks, logos, or brand name without authorization
• Create derivative works based on our content
• Use our Site content for commercial purposes without a license

The OXGO name, logo, and "Family. Legacy. Honour." are trademarks of OXGO.

User Accounts

If you create an account on our Site:

• You're responsible for maintaining the confidentiality of your account and password
• You're responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We're not liable for any loss or damage from your failure to comply with this security obligation

You must provide accurate, current, and complete information when creating an account. We reserve the right to suspend or terminate accounts that contain false, fraudulent, or misleading information.

Limitation of Liability

To the maximum extent permitted by law, OXGO and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Errors or omissions in content
• Unauthorized access to or use of our servers
• Interruption or cessation of transmission to or from our Site

Our total liability to you for any claim arising from or related to these Terms or your use of the Site shall not exceed the amount you paid us for the product(s) in question, or R1,000, whichever is less.

Products are provided "as is":

We make no warranties, express or implied, regarding products, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by law.

Indemnification

You agree to indemnify, defend, and hold harmless OXGO and its affiliates, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Site
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you submit or transmit through the Site

Privacy & Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with South Africa's Protection of Personal Information Act (POPIA) and other applicable data protection laws.

By using our Site, you consent to our collection and use of your information as described in our Privacy Policy.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by OXGO.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that OXGO is not responsible or liable for any damage or loss caused by your use of third-party websites or services.

Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Dispute Resolution:

If you have a dispute with us, we encourage you to contact us first at hello@ox-go.com to try to resolve it informally.

If we cannot resolve the dispute informally, any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in South Africa, and you consent to the jurisdiction of such courts.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and OXGO regarding the use of our Site and supersede any prior agreements.

These Terms do not create any third-party beneficiary rights.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: hello@ox-go.com
• Website: ox-go.com
• Address: South Africa

We'll respond to all inquiries within 24-48 hours on business days.